This Refund Policy explains the terms and conditions under which OZYN Trading LLC (“we,” “us,” “our”) manages returns and refunds for purchases made through our website. By making a purchase or using our services, you agree to the terms of this refund policy.
1. Retail Purchase Return Policy
We offer a 14-day return policy for retail purchases. You may request a return within 14 days of receiving your item if it meets the following conditions:
- The item must be in its original condition: unworn, unused, with tags, and in the original packaging.
- Proof of purchase, such as a receipt, must be provided.
How to Initiate a Return:
To start the return process, please contact us at support@ozynwear.com and we will arrange the refund. You can also initiate refund from the website dashboard for the retail orders.
If you have any questions or need help with a return, please reach out to us at support@ozynwear.com.
2. Damages and Issues
We advise you to inspect your delivery immediately upon receipt. If your item is damaged or has any defects, please contact us within 48 hours of delivery. Unfortunately, claims made after this period will not be accepted.
3. Wholesale, Personalized, and Bulk Orders
At Ozyn Wear, we are committed to providing premium quality products and excellent customer service. To ensure clarity and transparency, please review our refund and return policy for wholesale, personalized, and bulk orders:
- Refunds for Delivered Products
- Wholesale, personalized, and bulk orders cannot be refunded once the product has been delivered in its original condition and without any damage.
- However, if any product arrives damaged, customers must contact us immediately at support@ozynwear.com or via WhatsApp, providing clear pictures and detailed descriptions of the damage for approval by our team.
- A full refund for wholesale orders is not applicable, as these are custom-made under your supervision. Every detail, from fabric selection to design and embellishments, is shared and approved by you from start to finish.
- This collaborative process ensures that the final product aligns with your requirements.
- Process for Damaged Products
- Once your claim for a damaged product is approved by our team, you will need to ship the product back to us at your own expense.
- After receiving the product, we will assess it, make the necessary adjustments or make new ones(for damaged products only), and send it back to you at no additional cost.
- The shipping fee you initially paid will be refunded to you after the order is redone and sent back.
- This is applicable for the damaged products only and not the full order.
- Fabric Color and Quality
- Claims regarding fabric color or quality are not guaranteed because we are not the fabric manufacturer. Fabric name and color is chosen by you and we strive to follow your instructions and provide best quality possible.
- Please note that fabric color may appear slightly different due to variations in mobile screen resolutions, camera quality, or lighting conditions.
- We strive to provide accurate representations and will share fabric details and visuals for your approval at every stage of the process(for new customers only).
- For wholesale orders, we strive to create similar designs, but exact design may vary due to material availability in the market. Changes in color because of unavailability of exact same colour, handwork or embroidery design changes or little variations might be there.
- Timely Reporting of Issues
- Any issues with your order must be reported within 48 hours of receiving the product. After this period, we may not be able to accommodate claims.
- Commitment to Customer Satisfaction
- While refunds are limited for wholesale and personalized orders due to their custom nature, our primary goal is your satisfaction. We are always ready to work with you to resolve any concerns and ensure that the final product meets your expectations.
We appreciate your understanding of these guidelines, as they allow us to maintain a high standard of quality and service for all our customers. For any additional questions or assistance, please reach out to us.
4. Exchanges
To exchange an item, we recommend returning the original item and placing a new order for the desired product after your return is approved.
5. Refund Policy for European Union Customers (Retail Orders Only)
If you are a customer in the European Union, you have the right to cancel or return your order within 14 days without providing a reason. To qualify for a return:
- The item must be in its original condition: unworn, unused, with tags, and in the original packaging.
- Proof of purchase must be provided.
6. Refund Process (Retail Orders Only)
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 10 business days. Please note that your bank or credit card provider may take additional time to reflect the refund in your account.
If more than 15 business days have passed since your refund was approved, please contact us at support@ozynwear.com.
Thank you for shopping with OZYN Trading LLC. We are committed to providing quality products and a smooth shopping experience. For any concerns, reach out to our support team at support@ozynwear.com.