Welcome to OZYN Trading LLC’s website. By using our website and purchasing our products, you agree to the following terms and conditions. Please read them carefully before placing an order.

1. General Information

OZYN Trading LLC is a Dubai-based clothing brand specializing in Abayas, Jalabiyas, women’s wear, wedding dresses, menswear, and kids’ wear. These terms and conditions apply to all users of our website and customers placing orders through our platform.

If you have any questions about these terms, please contact us at support@ozynwear.com.

2. Eligibility to Use

• You must be at least 18 years old or have parental consent to use this website and place orders.
• By placing an order, you confirm that the information you provide is accurate and complete.

3. Product Information

• Descriptions and Images: We strive to provide accurate product descriptions and images. However, slight variations in color, design, and texture may occur due to screen resolution and photography settings.
• Custom Orders: Personalized, wholesale or custom-made items cannot be returned, exchanged, or refunded unless they arrive damaged or defective. Please refer to refund policy for wholesale orders.

4. Pricing and Payment

• Pricing: All prices are listed in AED (UAE Dirhams) unless otherwise specified. Prices may be subject to change without notice.
• Payment Methods: We accept major credit cards, debit cards, and other secure online payment methods as displayed at checkout.
• Taxes and Duties: Customers are responsible for paying any applicable customs duties, taxes, or fees related to their order.

5. Order Processing

• Orders are processed within 8 to 15 business days. A confirmation email with tracking details will be sent once your order is shipped.
• Order Changes or Cancellations: If you need to make changes to your order, please contact us at support@ozynwear.com within 24 hours of placing the order. Once an order is processed, we cannot guarantee modifications or cancellations.

6. Shipping Policy

• Delivery Times:
  • UAE: 8-12 business days.
  • International: 10-18 business days, depending on location and postal services.
• Shipping Costs: Calculated at checkout based on destination, weight, and shipping method.
• Delays: We are not responsible for delays caused by customs, courier services, or unforeseen circumstances.
  For the full shipping policy, refer to our Shipping Policy.

7. Returns and Refunds

• Eligibility: Returns and exchanges are accepted for unworn, undamaged items within 14 days of delivery.
• Exclusions: Custom or personalized items cannot be returned.
• Return Process:
  1. Contact support@ozynwear.com to initiate a return.
  2. Ship the item back in its original packaging at your own expense.
  3. Upon inspection, refunds or exchanges will be processed within 10-15 business days.
• Refunds: Refunds are issued to the original payment method only.

8. Intellectual Property

All content on this website, including images, logos, text, and design, is the property of OZYN Trading LLC and protected by copyright laws. Unauthorized use, reproduction, or distribution of this content is strictly prohibited.

9. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. We do not share or sell your information to third parties, except as necessary to process your orders.

10. Limitation of Liability

OZYN Trading LLC is not liable for:

• Delays in delivery due to customs, courier issues, or unforeseen circumstances.
• Any indirect, incidental, or consequential damages arising from the use of our website or products.

11. User Responsibilities

• Users must ensure they provide accurate information during registration and checkout.
• Users are prohibited from using the website for illegal activities or violating any applicable laws.

12. Governing Law

These terms and conditions are governed by the laws of the United Arab Emirates. Any disputes arising from these terms will be resolved in the courts of Dubai.

13. Changes to Terms and Conditions

OZYN Trading LLC reserves the right to modify these terms at any time. Updates will be posted on this page, and continued use of the website constitutes acceptance of the revised terms.

14. Contact Information

For any inquiries, concerns, or assistance, please contact us:
Email: support@ozynwear.com

Thank you for shopping with OZYN Trading LLC! We look forward to serving you with the finest fashion from Dubai.